Comments on: Product Review: MyHydrate Hydration System

By: CSWebDev

CSWebDev — Tue, 13 Oct 2020 15:43:22 +0000

In reply to Darleen.

Darleen, That’s a shame you had a bad experience with the bottle. We’ve not had a problem with ours, but they’re a bit further down the rotation since I received the “review” bottle several years ago. I’ve found that reminders from my watch are as much or more effective than using the reminder on the bottle, so generally end up using lower tech bottles that don’t need to be charged up. From the looks of comments on their Facebook page the product was either good or bad. I was fortunate to receive ones from the “good” batch. Looks like they might no longer be in business, so I don’t have a suggestion for where to find a lid that will fit it.

By: Darleen

Darleen — Mon, 03 Aug 2020 11:08:23 +0000

Purchased this product from Goodwill Thrift Store and the lid has a place to drink, but the plastic is there blocking the drinking flow…….so since I bought it for $4.25 from the thrift store second hand I stripped the lid of the plastic insert and fluid intake light…….so for right now I will be fine…….looking to find another type of lid that fits…….this item looks like a Dollar Tree grade item and it probably was sold for a hell of a lit more than a dollar. If they’e gonna push a product on people they could have the decency to give out a working product…….that is why this customer threw hers to the thrift store. So glad I wasn’t taken for a lot of money, however I have been taken before and feel bad for the person who previously owned this item…….

By: CSWebDev

CSWebDev — Mon, 10 Apr 2017 16:10:06 +0000

In reply to Marty O.

Marty, that’s a shame. I have several bottles and haven’t had a problem with any of them. I’ve not had any problems with their customer service either. Perhaps doing an exchange of the entire bottle would be a quicker approach? https://www.myhydrate.com/pages/return-policy

I don’t work for nor am I affiliated with MyHdrate, so I am not in a position to help solve your issue. I hope you get the issue resolved quickly.

By: Marty O

Marty O — Sat, 08 Apr 2017 23:32:19 +0000

I have to disagree on the customer service part of this. I’ve had my MyHydrate bottle for 3 weeks now. I contacted them within less than a week of receiving it because mine will not make any sounds. Yes, I understand how to silence it. The person who helped me even had me do a full reset on it….still no sound. That was one of the main features that I was excited about…..an audio reminder to drink. At any rate….it’s been over two weeks and they still have not sent me the replacement disk that they said they would send out “right away”. The responses I get when I inquire as to where it is are “we’ve had some inventory issues, but everyone is working overtime to get your order out!.” Then the last reply was again about inventory issues and they would send it as soon as they can. Does this mean that ALL orders for MyHydrate are not being shipped due to inventory issues? Or is it that they’ve already received my 40 bucks and they’ll send me a new disk whenever they get around to it. I’m very frustrated and not at all happy with the service I’ve received. Tried to post to their website but couldn’t find a place to do that.

By: Louellen Coker

Louellen Coker — Sat, 18 Feb 2017 02:19:37 +0000

In reply to Helen. That's a perfect solution, Helen! Thank you for sharing.

By: Helen

Helen — Sat, 18 Feb 2017 02:16:22 +0000

Hi! I just order my 2nd MyHydrate water bottle it’s gonna be for my daughter who works for health care & constantly forgets to drink water while at work. I found a solution for the sweaty bottle. I bought Neoprene water bottle insulator from Amazon it prevents bottle from sweating & keeps it cold longer. I also bought backup batteries. I hope that helps.